TERMS OF SERVICE
The price of any meals will be listed on our Services and defined by the Partner Restaurants. Prices are liable to change at any time but if you see a restaurant has listed price more than original then you can contact us. We will look into matter and sort it out.
You may pay for orders via the Services or direct to the Partner Restaurants using Cash or credit/debit card. You agree that QuickrPe may immediately authorize your credit card (or other approved facility) for payment for any order made under your account (as defined below).
If you have a question about a transaction on your credit card statement, please “Contact Us”.
All refunds are subject to the refund policies of the restaurants from which you order. If you contact us seeking a refund, we cannot – and will not – process any refund until we receive the approval from the applicable restaurant. We will use reasonable efforts to request and obtain refunds when appropriate.
This Agreement shall be governed by, construed and enforced in accordance with the laws of India, without giving effect to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by an appropriate court of law in Delhi, India.
We may terminate your use of the Services and deny you access to the Services in our sole discretion for any reason or no reason, including your: (i) violation of these Terms; or (ii) lack of use of the Services. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services.
No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 10 shall excuse the Customer from any payment obligations under this Agreement.
Although we take our customers’ satisfaction very seriously, if you have any problems with your food order, including any delivery services, please contact the restaurant directly. Your order is between you and the restaurant from which you order, and QuickrPe is not an actual party to any such order.
When any order is placed by you, through any Services provided by QuickrPe, the Partner Restaurant gets thirty minutes to accept or decline the order, depending on the availability of the items or other related factors affecting the ability of the Partner Restaurant to fulfil the Order, and if such order is not accepted by the Partner Restaurant within the specified time, it gets cancelled automatically by the Platform, by the virtue of it not being accepted by the Partner Restaurant.If any order placed by you gets cancelled by the Partner Restaurant either expressly, or by the Ordering Platform by the virtue of it not getting accepted by the Partner Restaurant, then the amount so paid by you for such order shall be refunded to the original source of your payment within 48-72 working hours of such order. With respect to any refund being sought by you pertaining to, but not limited to, any deficiency in Service, QuickrPe shall escalate your request for refund to the Partner Restaurant, who shall further facilitate the refund request as per the Partner Restaurants internal refund policies. You shall acknowledge that QuickrPe is not liable to make any refunds related to any items being sold through the Ordering Platform, as QuickrPe is not the owner/producer of the items being sold and is merely an intermediary between the Restaurant Partner and you. We will only be responsible for initiating a refund to the User as per limits prescribed in our refund policy in the following events: (a) order is not delivered to the User or some order items are missing, due to reasons pertaining solely to the Delivery Partner; and/or (b) the order has been damaged solely because of the acts or omissions of the Delivery Partner.All refunds are subject to the refund policies of the restaurants from which you order. If you contact us seeking a refund, we cannot and will not process any refund until we receive the approval from the applicable restaurant. We will use reasonable efforts to request and obtain refunds when appropriate.
Payment on the website is done by the customer when he/she orders from any restaurant and is transferred to restaurants wallet if the order is not cancelled else will be transferred to customer within 48-72 working hours.
MERCHANT AGREEMENT
BY CLICKING “I ACCEPT,” OR BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING QuickrPe’S PRIVACY POLICY AND ANY ADDITIONAL TERMS AND POLICIES QuickrPe MAY PROVIDE FROM TIME TO TIME (TOGETHER, THESE "TERMS"). If you are not eligible, or do not agree to the Terms, then you do not have our permission to use the Service. YOUR USE OF THE SERVICE, AND QuickrPe’S PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY QuickrPe AND BY YOU TO BE BOUND BY THESE TERMS. Only One time fee will be charged according to the plan you select explained on about page. Free Dinein, pickup, order management and Table Management Services. Each transaction after the transaction fee(only in case of Delivery which is 3%) is levied and remaining amount is credited into the Merchant’s QuickrPe Wallet and as soon as the merchant raise the request of withdrawal then the amount will be transferred to his/her bank account within 24 hours.